Privacy Policy

1. Overview

This Privacy Policy explains how InnPro Software Solutions ("we", "us", or "the company") collects, uses, and protects information through our software products, including the Hotel Management System, Laundry Management System, and VenuePro Event Hall Management System (collectively, "the Platform").

The Platform is operated by InnPro Software Solutions and is designed for use by authorized business personnel only. It is not intended for public or consumer use.

2. Information We Collect

We follow a minimal data collection approach. The only personal information we require is:

• Mobile Number — Used to authenticate your login via a one-time password (OTP) delivered through WhatsApp.

Your mobile number is used to:

• Authenticate your identity using a one-time password (OTP).
• Provide role-based access to features within the Platform.
• Enable communication regarding service updates when necessary.

3. Data We Do Not Collect

We do not collect or store:

• Names, email addresses, or physical addresses of end users.
• Payment card or bank account details.
• Browsing history or location data.
• Any personal information beyond your mobile number.

4. Business Data

Business-related data entered into the Platform (guest records, booking information, orders, invoices, employee records, etc.) is stored securely in cloud infrastructure. This data is:

• Owned and controlled by the business (client) that entered it.
• Accessible only to authorized users with appropriate role permissions.
• Not used by InnPro for any purpose other than providing the Platform services.

5. Data Retention

We do not retain personal information beyond what is necessary for authentication purposes. Operational logs are maintained in secure systems strictly for service improvements and troubleshooting. Business data is retained as long as the client's account is active.

6. Third-Party Sharing

7. Cookies and Tracking

The Platform does not use cookies or any third-party tracking mechanisms. We do not employ analytics services, advertising trackers, or any form of user behavior monitoring beyond what is necessary for the core functionality of the Platform.

8. Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS).
• Role-based access control with device approval.
• OTP-based authentication (no passwords stored).
• Secure cloud infrastructure with regular backups.

While we take every reasonable precaution, no system can guarantee absolute security. We encourage clients to maintain strong security practices on their end.

9. IoT Devices

Where IoT devices are provided as part of our service (smart locks, climate controls, machine monitors, etc.), these devices communicate with the Platform through secure, encrypted channels. Device data is used solely for operational purposes and is not shared with third parties.

10. Children's Privacy

The Platform is designed exclusively for authorized business personnel and is not intended for use by children or the general public. We do not knowingly collect information from minors.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy as needed. Changes will be posted on our website with an updated effective date. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us: